IT Knowledge Base

Student needs to first log into a windows based computer and it will ask them to change it upon logging in for the first time.

Passwords must be 8 characters long and contain at least:

• 1 Uppercase character (ABCDEFGHIJKLMOPQRSTUVWXYZ)

• 1 Lowercase character (abcdefghijklmnopqrstuvwxyz)

• 1 Number (1234567890)

• 1 Non alphanumeric character ( ~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/ )

Do NOT include any part of your first or last name

Example: Cmcts188!

Self Password Recovery allows users to reset their password without assistance from the IT Helpdesk should the need arise. In order to use self password recovery you need to first register your personal details with the recovery system. You have the choice of providing a personal email and/or personal cell phone for SMS messaging which would receive a code to validate your identify as part of the self recovery process.

To complete Recovery Registration visit: https://register.capemaytech.com

To recover your password visit: https://recovery.capemaytech.com

Watch an overview video of how the self-recovery system works:

https://youtu.be/A2dyszXCeTk

CMCTS utilized 2-Step verification on all staff accounts to help protect accounts from malicious activity. All staff members must setup 2-Step verification on their district issued accounts upon the first login. We have created a quick walk-through showing how to configure 2-step verification in Google.

In the event you are unable to login due to 2-step verification failure please submit an IT Helpdesk ticket so we can assist you.

• Overview of setting up 2-step verification on a Google Apps Account:
  https://youtu.be/9G0YZh2-pbQ

Visit https://alertus.cmcschools.com

Login with your district computer username and password (not your full email address).

Watch tutorial video for:

Creating an Announcement

Scheduling an Announcement

CMCTS utilizes a phone system provided by Grandstream. New staff members will receive a personalized email that will provide account credentials for accessing the Phone Portal as well as the PIN code necessary to check your voicemail from a handset.

You can request the email be resent by submitting a ticket to the IT Helpdesk by emailing helpdesk@capemaytech.com

• Overview Presentation
  https://docs.google.com/presentation/d/14xc0skSaA18vafHgWmqB4HO5OWhGaYMeEM0BHBp5-gk/edit#slide=id.p

• Overview Video on Welcome Emails and the VoIP Portal
  https://youtu.be/9WqD_GLNPT4

Users are encouraged to change there phone system portal password as soon as possible. You must have your existing credentials to facilitate a password change. If you need assistance resetting your password please submit an IT Helpdesk request.

Tutorial on changing your phone system portal password:
https://youtu.be/n-dwf3u4OaA

CMCTS utilized digital a fax service that allows faxes to be sent and received through the VoIP portal. Users can check past faxes they have sent and received through the portal as well until they are deleted. To send a fax you need the number of the recipient as well as a PDF of the document that is to be sent. You can take any document from popular office suites and print directly to PDF for this purpose. For documents requiring a signature you must first print the document, sign it, and then scan it back to yourself as a PDF utilizing one of the district copiers.

Tutorial on how to send and receive faxes:
https://youtu.be/Rra73HDc6ko

There are a few ways to retrieve voicemails left on the district phone system. 

1. Voicemail to Email - The easiest by far is in your email. All voicemails are emailed to staff members with the audio file attached to the message. *Please note - deleting the email does not delete the voicemail from the phone system.

2. VoIP Portal - All users have access to the VoIP portal at https://voip.capemaytech.com which will allow you to configure your extension and retrieve voicemails, faxes and recorded phone calls. You will need your extension number which is the username and your portal password. Portal passwords were emailed to all users when the extension was set up. If you need assistance with these credentials please submit and IT Helpdesk request so we can assist you.

3. From the Handset - You can dial *97 from your assigned handset or *98 from any handset to retrieve your voicemails. You will need your voicemail PIN to access the system. Your PIN is located in your welcome email or you can retrieve it from the VoIP portal. If you need assistance with these credentials please submit and IT Helpdesk request so we can assist you. 

Tutorial Video showing all methods of retrieving voicemails:
https://youtu.be/b-fsoQQXaxg

Your voicemail PIN is provided in your welcome documentation for all new staff members with phone extensions. It is highly recommended that you change your PIN when you setup your extension for the first time. This can be done from either the handset or via the VoIP portal.

Tutorial Video on changing your voicemail PIN:
https://youtu.be/--mfJ94JVkw

Each user has the ability to record their name as well as a personalized greeting for use by the district phone system. Names are used as part of the default announcement and the dial-by-name directory service for users contacting the district. 

Tutorial on how to record your name and personalized greeting:
https://youtu.be/w4HKBmhER0I

The CMCTS phone system supports the WAVE mobile app allowing users to extend their phone extension from the physical handset to their mobile device. Calls made to the district are forwarded to the users WAVE app regardless of if they are on or off campus. Calls made from the WAVE app appear as they are coming from the district phone system regardless of if the user is on or off campus.

WAVE access is limited to select users. WAVE approved users will receive a WAVE welcome email in addition to the standard user welcome email. Please contact the IT Helpdesk if you are having issues access the WAVE system.

Tutorial on how to setup and use the WAVE mobile app:
https://youtu.be/hn4xiaifOgs

Download the Mobile App here:
https://fw.gdms.cloud/wave/download

The attached video provides a step by step video guide for getting started with UniFlow. 

Topics include:

• Logging In

• Linking Google Drive

• Registering your ID Badge

• Setting up the Windows Client

• Setting up the Chrome Extension

• Accessing the Copier

• Secure Print 

Overview Video:
https://youtu.be/v095wY7jTTs

UniFlow integrates with Google Drive to allow accessing documents created on Google Drive directly from the copier touchscreen. Additionally you can scan documents from the copier directly to your Google Drive. In order utilize these features you need to link your UniFlow and Google Drive accounts. This process should only need to be done once!

The easiest way to connect your Google Drive and UniFlow accounts together is via the UniFlow dashboard. If you have not already logged in, please check out the knowledgebase article link below this paragraph for assistance. Once on the UniFlow Dashboard look for the Notifications Panel. From the notifications panel look for the entry titled "Connect with Google Drive". Click Connect on that entry. (See document below)

Step by Step How To Document:
https://docs.google.com/document/d/1K_BCTfgmCqXJwWOPc5lBtS39tOu0tOmvXpV3XKqrQaM/edit

Your DW Cloud credentials will be emailed to you by Digital Watchdog (not the district). You need to follow the link provided in the email to complete setting up your DW Cloud account. All server configurations, views, permissions, etc ... are controlled by the district. If you need assistance with the level of access provided by your account please contact the district IT office for assistance by submitting a helpdesk ticket.

Step By Step How To and Resources:
https://docs.google.com/document/d/1-Qnz9MG9rhNmONekRixbp594yGVkPWpe6wZLTc5d4ko/edit?usp=sharing